Privacy Policy
Last updated: 29 October 2026
1. Who we are
MyTradeCircle is a website where tradespeople recommend other tradespeople they trust, and where customers can find and contact those trades.
MyTradeCircle is a trading name of NSC Pro Consultancy Ltd, registered in England and Wales (company number 16275979), registered office Units 1-2 Warrior Court, 9-11 Mumby Road, Gosport, Hampshire, PO12 1BS. We are the "controller" of the personal data described in this policy. Our registration with the Information Commissioner's Office (ICO) is being processed and our registration number will be shown here once issued.
If you have any questions about this policy or your data, contact us at hello@mytradecircle.co.uk.
2. What we collect and why
We only collect what we need to run MyTradeCircle. The table below sets out what we hold, where it comes from, why we use it and our lawful basis under UK data protection law.
| Who | What we hold | Where it comes from | Why we use it | Lawful basis |
|---|---|---|---|---|
| WhoTrades who sign up or claim a profile | What we holdBusiness name, trades, area and postcode, service radius, description, website, Google Business Profile link, name and role of the person running the account, phone, email | Where it comes fromYou | Why we use itTo create and show your profile, let you recommend trades, and let customers contact you | Lawful basisContract (providing the service you signed up for) |
| WhoTrades who sign up or claim a profile | What we holdClaim details: business type, Companies House number, a declaration that you own or represent the business | Where it comes fromYou, and Companies House public records | Why we use itTo check you are entitled to manage the profile and prevent false claims | Lawful basisLegitimate interests (keeping the platform accurate and safe) |
| WhoTrades who are recommended but haven't signed up ("unclaimed listings") | What we holdBusiness name, trade, rough area, and optionally a contact name, mobile and email given by the trade who recommended or invited them | Where it comes fromAnother trade, or MyTradeCircle when inviting a trade it has spoken to | Why we use itTo show who local trades recommend, and to let the recommender invite them to claim their free profile | Lawful basisLegitimate interests (see section 3) |
| WhoTrades who upload insurance | What we holdYour public liability insurance certificate and the details on it (insurer, policyholder name, policy number, cover amount, dates) | Where it comes fromYou or your broker | Why we use itTo check your insurance before customers can contact you | Lawful basisLegitimate interests (customer safety and trust) |
| WhoTrades who declare their insurance | What we holdThat you've confirmed you hold public liability insurance, your insurer, policy expiry date and (if given) cover amount | Where it comes fromYou | Why we use itTo let customers contact you and show that you've declared insurance | Lawful basisLegitimate interests (customer safety and trust) |
| WhoCustomers who send an enquiry | What we holdName, email, phone (optional), job area (optional), your message, which trade's network you came through, and a scrambled (hashed) version of your IP address | Where it comes fromYou | Why we use itTo pass your enquiry to the trade you chose, and to prevent spam and abuse | Lawful basisConsent (you tick to share your details with that trade) and legitimate interests (preventing abuse) |
| WhoAnyone who reports a problem or asks for a listing to be removed | What we holdYour name (if given), email, your message, and a hashed IP address | Where it comes fromYou | Why we use itTo investigate and act on your report or request | Lawful basisLegitimate interests, or legal obligation for data protection requests |
| WhoVisitors to profile pages | What we holdAn anonymous daily count of profile views. We do not record who you are | Where it comes fromYour browser | Why we use itTo show trades how many people viewed their profile, and to measure how the site is used | Lawful basisLegitimate interests |
Automatic insurance checks. If you upload a certificate, an automated system reads it to check it is a genuine, in-date public liability certificate in the right name. A certificate that passes earns the Insurance checked badge. If the check is unsure, a person reviews it. If your certificate is rejected you will be told why, and you can upload again or contact us to ask for a person to review the decision.
We do not sell your data, and we do not use it for advertising.
3. Unclaimed listings and removing your business
When a tradesperson recommends a trade that isn't on MyTradeCircle yet, we create a basic listing so customers can see the recommendation. You don't have to be listed, and you can remove yourself at any time.
What an unclaimed listing shows publicly:
- Business name, trade and rough area
- Which trades recommend you, and why
What it never shows publicly:
- Any phone number, email address or full postcode
A business only appears publicly if at least one trade has recommended it, or once it has claimed its own profile. Trades we invite personally are not shown publicly until they claim their profile.
To remove your listing, use the "This is my business, remove this listing" link on your profile, or email hello@mytradecircle.co.uk. When we remove a listing we:
- delete the business, its details and any contact details we hold
- delete every recommendation made to or by that business, so it no longer appears on anyone else's profile
- keep a minimal record (business name and area) only so it isn't added again
We aim to act on removal requests within 5 working days.
4. Your rights
You have the right to:
- Access the personal data we hold about you
- Correct anything that is wrong
- Delete your data (including your listing and profile)
- Object to us using your data, including for unclaimed listings
- Restrict how we use your data while a concern is looked into
- Data portability: receive data you gave us in a usable format
- Withdraw consent where we rely on it, for example for an enquiry you sent
Claimed trades can edit their profile at any time from their dashboard. For anything else, email hello@mytradecircle.co.uk. We will respond within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to put things right first.
5. Who we share data with
- The trade you contact. If you send an enquiry, your details and message go to that trade only.
- The public. Profile details shown on public profile pages (see section 3 for unclaimed listings).
- Service providers who run the site for us, under contracts that only allow them to use data on our instructions:
- Lovable (website hosting and build platform)
- Supabase (database, file storage and sign-in emails)
- Lovable AI, the AI service provided through our hosting platform, which reads insurance certificates (it may use models from providers such as Google or OpenAI)
- postcodes.io (turning postcodes and town names into locations; we send only the place, not who you are)
- Companies House (checking company numbers and directors against public records)
- Authorities, if the law requires it.
- A buyer of our business, if MyTradeCircle is sold or merged, under the same protections as this policy. We will tell you if this happens.
6. International transfers
Some of our providers may store or process data outside the UK. Where they do, we rely on UK-approved safeguards such as the UK adequacy regulations or the International Data Transfer Agreement.
7. How long we keep data
| Data | How long |
|---|---|
| DataClaimed trade profiles | How longWhile your account is active, then deleted within 30 days of you asking us to close it |
| DataUnclaimed listings | How longUntil claimed or removed. Listings with no recommendations for 12 months are deleted |
| DataInsurance certificates | How longThe current certificate plus the previous one, then deleted. All deleted within 30 days of your profile closing |
| DataInsurance declarations | How longUntil replaced or withdrawn; all deleted within 30 days of your profile closing |
| DataCustomer enquiries | How long2 years from when they were sent, then deleted |
| DataReports, removal requests and admin records | How long2 years, so we can show how we handled them |
| DataSuppression record after removal (name and area only) | How longFor as long as needed to stop the listing being re-added |
| DataAnonymous profile view counts | How longKept as totals; they contain no personal data |
8. Keeping data secure
Access to data is restricted by role. Contact details on unclaimed listings, insurance certificates and enquiries are private, stored securely and only visible to the people who need them. IP addresses are only stored in scrambled (hashed) form. No system is perfectly secure, but we take reasonable steps to protect your data and will tell you and the ICO if a serious breach happens.
9. Cookies and similar technology
We don't use advertising or tracking cookies. We use your browser's storage only to keep you signed in and to avoid counting the same profile view twice in a short time. These are strictly necessary for the site to work, so we don't ask for consent.
10. Children
MyTradeCircle is for adults. Trade accounts must be held by people aged 18 or over.
11. Changes to this policy
We will update this policy if how we use data changes, and show the date of the latest version at the top. If changes are significant, we'll tell signed-up trades by email.